Day Three - Rethinking Retail Stream

08:15
Registration and welcome coffee
08:50
Opening remarks from the Chair

Mike Swanston
Principal, The Customer Advocate &
Member, AER Consumer Challenge Panel

How the utility of tomorrow will engage with customers
09:00
Rethinking customer engagement - what do customers really want?

Melissa Reynolds
Chief Customer Officer
AGL Energy

09:30
Remaining relevant in the energy gig-economy

The role of traditional retailers is being challenged.  Renewable generation accounts for an increasing percentage of supply to the network. Technology is playing a larger role in bringing generators and consumers closer together.  This session will explore these patterns and discuss strategies being adopted by retailers to embrace new market opportunities and business models.

Mike Ballard
Vice President, Industry Strategy
Oracle Utilities

10:00
Panel Discussion: How is energy retailing evolving? Understanding the impacts of new technologies, consumer expectations, policy and products

Panel Moderator:

Mike Swanston
Principal, The Customer Advocate &
Member, AER Consumer Challenge Panel

Panellists:

Melissa Reynolds
Chief Customer Officer
AGL Energy

Jim Galvin
Executive Director Retail
Alinta Energy

Darren Miller
Chief Executive Officer
Mojo Power

Thomas Macaulay
Head of Utilities Segment
Equifax

Chris Smith
General Manager
Equifax

10:40
Morning tea and networking
The rapidly changing world of pricing and packages
11:10
Designing a new retail model with a different offering

Darren Miller
Chief Executive Officer
Mojo Power

11:40
Lessons from around the world - best practices for product and pricing transformations

Thomas Haller
Global Head of Energy
Simon Kucher & Partners

12:00
CONSUMER PROPENSITY FOR DER TAKE-UP - A RESEARCH STUDY

Thomas Macaulay
Head of Utilities Segment
Equifax

12:30
Networking lunch
Embracing technology and new ideas to rethink customer engagement
13:30
Using data and predictive analytics to deliver better services to customers

Fabian Le Gay Brereton
General Manager Digital & Advisory
ERM Power

14:00
Panel Discussion: Digital, data & AI - how are retailers utilising tech to rethink their engagement strategy?

Panel Moderator:

Mike Swanston
Principal, The Customer Advocate &
Member, AER Consumer Challenge Panel

Panellists:

Fabian Le Gay Brereton
General Manager Digital & Advisory
ERM Power

Catherine Anderson
Head of Marketing
Powershop

Adrian Merrick
Chief Executive Officer
Energy Locals

14:45
Afternoon tea
15:30
What role will different ‘retail’ models play in the future?

Each of the retail innovators below will give a short 10 minute presentation about their business or unique approach, followed by 5 minutes of questions

15:30 | Insights from Australia’s first community owned retailer

Tony Pfeiffer
Chief Executive Officer
Enova Energy

15:45 | Using blockchain to enable a new wave of solar

Leon-Gerard Vandenberg
CTO - Platform Evangelist
RightsFusion - Solara.io

16:00 | Examining the role that community energy models can play in the market going forwards

Adrian Merrick
Chief Executive Officer
Energy Locals

16:15 | New models and platforms that give consumers the power to constantly switch providers to reduce bills

Joel Gibson
Campaign Director
One Big Switch

16:30
DC Power Co – Australia’s first solar focused energy retailer

Nic Frances Gilley
Chief Executive Officer
DC Power Co

16:45
Closing remarks from the Chair
16:50
Close of the Rethinking Retail stream